Research Skills

• Internet Surveys
• Inbound/Outbound Telephone Surveys
• Tracking Studies
• Phone-Mail-Phone Surveys
• Customer Satisfaction Studies
• Employee Service Evaluations
• Employee Satisfaction Surveys

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Respondent Specialties

• Executives
• Physicians
• High Income Households
• Teens

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Industry Expertise

Airlines, Automotive, B2B, Computers & Networking, Consumer Goods and Services, Financial Services, Health Care, Manufacturing, Pharmaceuticals, Publishing, Transportation, Retail, Telecommunications, Travel and Hospitality, and Government Agencies

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Service Integration

• Project Directors For Single-Point-of-Contact
• State-of-the-Art CATI Support
• Carefully Selected/ Fully Trained Interviewers
• Questionnaire Refinement And Testing
• Coding Of Open-End Responses
• Tabulation

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Research Skills
Respondent Specialties
Industry Expertise
Service Integration

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Large Small

Company Profile
Founded in 1985
• 170 CATI Equipped Stations
• Over 5 million contacts annually

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We are a proven leader in the market research data collection and outbound teleservices industry. Through multiple contact centers, we operate 170 fully automated workstations and average over 5 million contacts per year, we are in the process of adding 60 more stations in 2008. We utilize CFMC C-Survent software for our marketing research projects and our outbound teleservices.

A thorough knowledge of end-user requirements and the uncompromising training of our staff have fueled the growth of our Company and created its impeccable reputation for integrity and responsiveness. Sustained growth is driving expansion, and we expect to operate additional facilities in the future. As we go through a name change from On-Line Communications to OLC Global we are making every attempt to let everyone in the industry know that we are still the same quality focused company they have known for the past 22 years.

Our philosophy is to view each assignment as a partnership in which we embrace the role of your representative. Whether you are small or large, we assume your project with the intelligence, honesty, accuracy and integrity that you expect from your own employees.